Reviews For Sport Clips Haircuts of Village Walk in Eastlake

I found a really excellent hair stylist here who has great technique. Unfortunately, I haven't been able to keep in touch with her. Overall, this Sports Clips has good pricing and really good hair stylists.

Not sure of the name of the stylist I encountered this morning because there was no name tag and she didn't introduce her self (other than to say "You can sit in the 3rd chair on the left"), but she has no business being in any type of customer service position. I've been a patron of this Sport Clips since they opened (literally, I went there the first day they opened way back when), and I've never had what I would call a negative experience (other than some occasional long wait times) until today. Checked in on line, walked in about 8 minutes after they opened, and sat down in the lobby. The stylist walked up front and asked me my name (which was at the top of their digital check in board, I told her, and she directed me to the 3rd chair on the left. I sat down in the chair and asked for the usual haircut I've been getting forever (which I described to her exactly as I always have - 4.5 all over, taper the back, block the bottom and round off the corners) and the stylist says "Tapered to what?" I asked what she meant, and she said "Tapered to what?" again. I told her she'd have to explain herself because in all the years I've been coming there not a single stylist has ever asked me that question, to which she replied "I've been cutting hair for 14 years, and you have to tell me what you want it tapered down to. I have to know if you want it to a 3, a 2 a 1 or to skin," and I again told her that nobody at that store had ever asked me that before, and then she started going on again about how long she had been cutting hair (guess what young lady...I've been getting my hair cut for 56 years, so I have a lot more experience at this than you do), at which point I got tired of her attitude and said "I didn't come here to argue about how I want my hair cut" and got up out of the seat and removed my apron. With that, she walked to the front door and held it open as I walked out. I know there may very well be some validity to the question she was asking, but she is the outlier in this case because she's the only stylist that's ever asked that, so clearly that is not how Sport Clips has trained all of their other stylists all of these years, and the onus is on her to figure out how to present her unique way of doing things in a customer-friendly manner that doesn't drive customers out the front door. She completely failed in that regard. Good Luck Sport Clips Village Walk. I know like a lot of other businesses in this COVID environment you've probably reached the dregs of the last remaining employees who couldn't find jobs anywhere else, but with employees like this you're not going to make it out the other side of this. That's a shame, because you used to have a good business...

Not happy at all! Store just opened & only 1 stylist! My wait time was 40 minutes when they just opened! Then I get there on time for my appointment & the stylist takes the person waiting in the store & heard his name that was the person after me! So then my wait time extended to an additional 14 minutes! Again, the store just opened! So very unhappy with this store! Very bad customer service!